Medspa Policy

Appointments

We require a credit card to reserve your appointment. For reserving appointments, we accept American

Express, Visa, MasterCard, and Discover.

If you arrive more than 15 minutes late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients.

Cancellations

As a courtesy to our providers, for non-group appointments please provide a minimum of 24 hours’ notice should you need to cancel or reschedule an appointment. You will be charged $25 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.

Pricing & Prepayments

Pricing for services and products are subject to change.

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc. we are not able to accept credit or debit cards or Cherry from the client and require payment in cash.

Checks are not accepted.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

There is a limit of 2 free consultations per person per 365 days.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 18 receiving services are to be accompanied by an adult.

Pet Policy

For the health and safety of our clients, Face Aesthetics and Hydration Lounge has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Face Aesthetics and Hydration Lounge. Only working service dogs are permitted.

This No-Pets policy applies to:

Pets
Emotional Support Animals
Comfort Animals
Therapy Animals

Face Aesthetics and Hydration Lounge complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our clients.